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Frequently Asked Questions | FAQs

Window Painting FAQs

What is aluminium window restoration?

ANSWER: Aluminium Window Restoration is the process of taking your aluminium windows and restoring them in place so that they look and work like new without removal in the colour of your choice. We use highly durable industrial quality two pac paint, which is applied using specialist spray painting equipment by trained spray painters. The biggest benefit is that you won’t get damaged surrounding finished surfaces in your home, such as painted walls, plaster, timber and tiling which tends to happen when you pull out windows and replace them with new ones. The damage due to removal can add hundreds and often thousands of dollars to the replacement cost.

We are so confident you’ll love what we do for you that we offer in writing the Worlds only 7 year Money back guarantee against bubbling, peeling or flaking. Go HERE to view the demonstration video. Go HERE to watch the video on our Guarantee.

How long will the paint finish last?


ANSWER: We have restored the aluminium windows for hundreds of clients over the years, starting off with the windows on my home seven years ago -they still look simply fantastic. I replaced one window in my bathroom with a new large bay window so we could enjoy the view from our spa bath and that window looks older and more faded than the ones we painted! Go HERE for more information on how long your paint finish should last.

As they say, preparation is everything in painting. You’ll be shocked at how much preparation our guys go to ensure your windows look simply incredible. And that’s not to mention the mechanical overhaul we can carry out to make your windows glide open with ease.

We are so confident about the quality and durability of the job we’ll do for you that to remove all the risk of doing business with Window Revival, we offer in writing the World’s only 7 year ‘no weasel clause’ money back guarantee against bubbling, peeling or flaking. Go HERE to watch the video on our Guarantee. You can expect to enjoy the look of your windows in the colour of your choice for many years to come!

Our confidence in the durability of our product comes from the countless jobs we have restored, plus the findings of a series of durability tests Window Revival commissioned on aluminium samples we painted by independent durability testing laboratory – PPG Industries. The results reported that our paint samples “withstood durability tests 400% longer than standard industry durability tests without any noticeable change to paint finish” (The actual results are published on pp 11-12 of our Official Consumer Awareness Guide – “7 Big Costly Mistakes Renovators Make When Changing the Colour of Aluminium Windows and How To Avoid Them!”). For your FREE copy go to www.windowrevival.com.au

Our ability to consistently produce high quality durable finishes for our clients is made possible because of the specific 23 point quality control checklist of systems and procedures we have designed, developed and mastered which we rely on day in day out to run our business.

It also helps to have the very best staff. And in that regard we are very fortunate because as a team we have combined experience of 75 years.

Window Revival.com.au – Aluminium Window Painting

Such a Great Finish, that we provide in Writing a “7 year Money Back Guarantee”

How reliable are you?


ANSWER: There is nothing more frustrating than having a job done around your home that drags on and on simply because the tradesmen you contract can’t get organised. Go HERE get more info on how reliable our service is.

We promise you that when you entrust us to do work around your home, we will schedule your job in and start on the allotted date and stay there until finished, weather permitting. Each job is planned out and set into a schedule.

You see, we are so confident in our ability to perform for clients to provide them with to produce a durable long lasting finish in a timely manner that to remove all the risk of doing business with Window Revival, we are prepared to offer in writing the World’s only 7 year ‘no weasel clause’ money back guarantee against bubbling, pealing or flaking. Go HERE to watch the video on our Guarantee.

What Guarantee do I get?

ANSWER:This is the most straightforward, plain-spoken, Comprehensive Money Back 7 year paint finish guarantee in writing against bubbling, peeling or flaking! Go HERE to watch the video on our Guarantee.

We have restored window frames for hundreds of satisfied clients over the last 7 years. Go HERE to watch client video testimonials. Clients are so happy that they are prepared to say so on video. And we have done what no other painter will do- provide in writing the World’s only 7 year Money Back guarantee on our paint finish against bubbling, peeling or flaking.

When Window Revival restores your old aluminium windows, they use the very best quality two pac paints and primers and when combined with their 23 point quality control check list of systems and procedures you can be assured of a quality finish that looks spectacular and is durable and long lasting.

What’s better painting or replacing?


ANSWER:Our FREE onsite visits by a trained technician are designed to answer that question for you. In fact, such visits result in a replacement recommendation 20% of the time and a restoration recommendation the other 80% of times because Window Revival’s restoration process provides the best value. Go HERE to watch a video explaining the benefits of restoration over replacement.

You no longer have to replace your windows because they’re old and don’t work properly or because you don’t like the colour. We have restored some of the oldest and most difficult windows imaginable.

The condition of your existing windows should now be secondary in determining whether to replace or restore.

And the most important factor in determining whether to replace or restore should be the number of finished surfaces surrounding your windows that you don’t want damaged. It’s the repair cost to damaged surfaces surrounding ripped out windows that can add tens of thousands of dollars to the replacement cost, making aluminium window restoration the best value solution over replacement.

There are lots of reasons why you just wouldn’t want to replace windows if all you wanted was a colour change, such as the hassle of windows being trapped between double brick work, windows that have been plastered or tiled in, windows sandwiched between timber weather boards.

Can I paint my own windows?


ANSWER:Doing projects around the home if you have the time can be rewarding and save you money, if you don’t put a value on your time. So yes, you can paint your own windows- as long as you’ve got plenty of time and patience. It takes two of our guys who restore windows professionally about a week to paint a house with 20 openings. Go HERE to watch a step by step Demo Video that shows you how we operate.

If you plan on painting your own windows, you’ll need a hand- especially with lifting and flipping the sliding door panels. And I’d allow two to three 40 hour weeks to complete the project, so you’d probably want to do it on your annual leave. It’s the type of project you really don’t want to rush.

If the masking on the rubbers goes wrong, the job will look absolutely awful. We have rescued more DIY-ers than you could imagine. And, unfortunately, I have to add another 20%-50% on to the price of our original proposal price to cover the time required to fix whatever’s been done.

How much will I save?


ANSWER:In 80% of onsite visits, I have been able to save clients thousands of dollars over the replacement option, because we restore your windows in place- so there’s no damage to surrounding finished surfaces from ripping your windows out.

We have clients tell us regularly that they saved at least 65% on the replacement cost by painting their windows.

Go HERE to watch a video of Nick Belous, a Primary school teacher in Rochedale, say how he saved at least 65% of the replacement cost.

There are situations where the cost savings of painting versus replacing are minimal. For example: if you’ve already gutted your home with the intention of replastering, and you want to change the colour of both sides of the windows frames (inside AND out), and your old windows are badly corroded, and the glass is in poor condition and to top it off, the rubbers are brittle and perishing! We would suggest you push your windows out and get new ones.

Each job has its own unique set of circumstances, that’s why all site visits are conducted by a trade supervisor and not a salesman.

Can you paint powder coat and anodized?


ANSWER: We can paint both surfaces to produce a durable long lasting surface. Window Revival, in conjunction with Dulux’s specialist coating technical department, helped write the specifications for painting aluminium window frames.

We offer in writing the World’s only 7 year Money Back paint finish guarantee against bubbling, peeling or flaking! Go HERE to watch the video on our Guarantee.

So, you can rest easy with absolute peace of mind, knowing that you can enjoy the new colour of your windows for many years to come with a Window Revival restoration- regardless of what surface you currently have.

Will there be overspray?


ANSWER: You can rest easy with Window Revival’s overspray protection procedures. Window Revival takes particular care to protect existing finished surfaces in and around your home. We use advanced spray painting techniques along with a 23 point quality control checklist of systems and procedures which we follow that include such things as overspray containment and proper drop sheeting of areas where we are working. Go HERE to watch the video on overspray protection.

We use light weight plastic sheets to cover floors, walls, sofas, tables and beds. On your floors, we put heavy canvas sheets over these light weight sheets. We also use hall runners and zip walls to isolate areas that we are painting from those we aren’t.

You can have absolute confidence when we are working in and around your home.

And if, by some remote chance, overspray occurs on a finished surface we have a procedure for fixing the problem.

You see, we have been able to achieve the highest industry accolades with Window Revival being awarded the title of Master Builders Painting & Decorating Contractors for 2008. But this was only possible because of the specific systems and procedures we have designed, developed and mastered which we rely on day in day out to run our business. It’s our 23 point quality control checklist of systems and procedures that enable us to consistently maintain our high standards and produce high quality work.

Plus, you have peace of mind with our 7 year money back guarantee. Go HERE to watch the video on our Guarantee.

How good is the finish?


ANSWER: I’m asked a lot about how good our finish is and, truthfully, with the right preparation even the worst condition surfaces can be made to look fantastic. Go HERE to watch the video on our paint finish.

The best testimony about the quality of our paint finish can be given by the fact that new window manufacturers ask us to restore the powder coating on new windows damaged during construction. And the expectation on the finish we are asked to produce is of a new looking finish to match all the other adjacent new finished surfaces.

Our ability to consistently produce high quality finishes for our clients is made possible only because of the specific 23 point quality control checklist of systems and procedures we have designed, developed and mastered which we rely on day in day out to run our business.

We are so confident in the paint finish we can deliver you that we offer in writing the World’s only 7 year money back guarantee. Go HERE to watch the video on our Guarantee.

Will I see brush marks?


ANSWER: You won’t see brush marks because we use specialist HVLP spray painting equipment which is used to produce the high quality finishes on the surface of cars, two pac kitchen cupboards and the finish on luxury boats. Go HERE to watch the video on – will I see paint brush marks?

To give you an idea of the quality of our finish, we’ve been awarded numerous industry awards and accolades, in particular the MBA Painter and Decorator of the Year Award for colour transformation of the windows and doors for the home of a luxury cruise boat builder. That same client has also asked us to do restoration work for him on at least FIVE of his very best clients’ boats!

Our ability to consistently produce high quality finishes for our clients is made possible only because of the 23 point quality control checklist of systems and procedures we have designed, developed and mastered which we rely on day in day out to run our business.

It also helps to have the very best staff. And in that regard we are very fortunate because as a team we have combined experience of 75 years. I personally handpicked all our staff not only on skill and ability but also on their great attitude and work ethic. The other big difference is that all our guys are employees and not subcontractors, so the focus is on quality, quality, quality and not the ‘Wham, Bam, Thank you ma’am,’ attitude that you often find with subcontractors.

How durable is the finish?


ANSWER: I am often asked “How durable is your paint finish?”

You can rest easy with absolute peace of mind, knowing that Window Revival will produce a highly durable paint finish in the colour of your choice that you’ll be able to enjoy for many years to come.

And to remove all the risk of doing business with Window Revival, we offer, in writing, the World’s ONLY 7 year money-back guarantee against bubbling, peeling or flaking. Go HERE to watch the video on our Guarantee.

How can we be so confident about the quality and durability of our product? Well, Window Revival commissioned a series of durability tests on aluminium samples we painted by independent durability testing laboratory – PPG Industries. The results reported that our paint samples “withstood durability tests 400% longer than standard industry durability tests without any noticeable change to paint finish” (The actual results are published on pp 11-12 of our Official Consumer Awareness Guide – “7 Big Costly Mistakes Renovators Make When Changing the Colour of Aluminium Windows and How To Avoid Them!”) You can get a FREE copy at www.windowrevival.com.au Go HERE to watch the video on how durable is the finish?

Our ability to consistently produce high quality durable finishes for our clients is made possible only because of the 23 point quality control checklist of systems and procedures we have designed, developed and mastered which we rely on day in day out to run our business.

It also helps to have the very best staff. And in that regard we are very fortunate because as a team we have combined experience of 75 years. Plus I personally handpicked all our staff not only on skill and ability but also on their great attitude and work ethic. All our guys are employees and not subcontractors, so the focus is on quality, quality, quality and not the ‘Wham, Bam, Thank you ma’am,’ attitude that you often find with subcontractors.

What if it get’s scratched?


ANSWER: Most people are really careful around windows, because glass is fragile. So, it is a rare occurrence that the paint on the window frames gets scratched. However, if your kids accidentally throw down their bikes against the window frame and scratch the paint, it’s really not a problem, because we always leave a sample bottle of the paint at the end of the job. Using a small artist brush and the paint, you can easily touch up any scratches.

However, if you get broken into and the damage is more than a small scratch, simply call our office and we’ll schedule a time to pop by and restore the damaged section. If we can schedule the job whilst doing other work in your area, the cost will be nominal. Go HERE to watch the video on what if my windows get scratched?

Keep in mind, that to remove all the risk of doing business with Window Revival we offer in writing the World’s only 7 year ‘no weasel clause’ money-back guarantee against bubbling, peeling or flaking. Go HERE to watch the video on our Guarantee. So, you can rest easy with absolute peace of mind, knowing that Window Revival can produce a highly durable paint finish in the colour of your choice that you’ll be able to enjoy for many years to come.

Window Revival FAQs

Who is Window Revival and why should I trust you?

Window Revival was founded in 2005 by current owner, Chris Vernon of the Gold Coast. At the time, Window Revival was the only specialist window renovation company in South East Queensland and quickly became the go-to-guys for builders and renovators requiring top quality repainting of existing functional aluminium windows and doors. Today, Window Revival has hundreds of happy customers right across Australia’s east coast and is the first choice of many builders when their renovation projects require top quality window restoration

How quickly can my job be done?

To enable us to offer you the opportunity to save money and the inconvenience of waiting for a salesperson to come out and measure up your job, we have created our own FREE Instant Online Quoting System. Simply, enter your details in the quote request (Click Here) and provide the required measurements. To make it even easier if you don’t have the measurements, we’ve put together a simple Self-Measure Worksheet and Checklist where you can in your own time measure each of your windows or doors and record. These will be emailed to you when your request is received. Your quote will be available instantly once the required details are entered.

How do I arrange for a quote?

To enable us to offer you the opportunity to save money and the inconvenience of waiting for a salesperson to come out and measure up your job, we have created our own FREE Instant Online Quoting System. Simply, enter your details in the quote request (Click Here) and provide the required measurements. To make it even easier if you don’t have the measurements, we’ve put together a simple Self-Measure Worksheet and Checklist where you can in your own time measure each of your windows or doors and record. These will be emailed to you when your request is received. Your quote will be available instantly once the required details are entered.

How is the job managed?

Once your job is scheduled a professional trade supervisor will be allocated to manage the delivery of your job. His phone number will be provided so you can liaise with him as required. Once commenced, your job will completed in full before our team move onto their next job.

What about mess? I don’t want to clean up once you leave.

Your home is your castle and we respect that. At the end of each day, your property will be left tidy and safe for you and your family to enjoy your evening. All waste will be removed from site and drop sheets shaken out leaving minimal dust behind.

How do I pay?

Once you accept your quote and before your onsite check measure can be scheduled a 10% fully refundable deposit is required. Once your job is scheduled a progress payment of 50% is required leaving the balance of 40% due on completion of your job. We accept, cash, cheques, direct deposit and credit cards.

What happens if I’m not happy with the work? How do I know you’ll even come back if there’s a problem?

I guarantee that when you come to “Window Revival” all work carried out on your home will be completed to industry standards and manufacturers specifications. In fact, you can rest easy knowing that if you are not 100% satisfied with our workmanship it will be fixed for FREE immediately… it’s that simple.

 

Sliding Door and Window Repairs FAQs

The locks on my sliding glass door doesn’t work, can you replace them?

Yes, we can remove your existing sliding door handles and provide a replacement with either lock or basic latch. We can quote you for a standard black, which is freely available, or order white or stainless steel which take approx. 3 – 4 weeks from the manufacturer.

My windows and doors rattle, can you fix them?

Yes, rattling doors and windows can usually be fixed by replacing worn out weather felts and / or rollers.

Can you replace my old window latches?

Depending on the manufacturer of your window frames and whether the same style of latches are available, we are able to either replace your old latches with like for like or when unavailable we can install a push button window lock to allow you to open and lock your windows securely.

What can you do for windows and doors that don’t slide smoothly any more?

Windows and doors that don’t slide smoothly are caused by either damaged / worn rollers or worn out tracks. We are able to replace and / or repair these simply in most cases.

Can you fit patio bolts?

Yes, patio bolts can be fitted on sliding aluminium doors and windows for security and peace of mind.

Can you repair or replace damaged flyscreen?

Flyscreen mesh can be easily replaced if damaged. If the frame is damaged or twisted, economically it is a better option to replace the whole screen.

What guarantees do you offer on sliding door and window repairs?

All repair and maintenance work is guaranteed for a period of 3 months. Individual parts are warranted by the manufacturer for varying timeframes.

Security Screens FAQs

What types of screening options do you offer?

We offer standard flymesh screens, 7mm diamond mesh security screens and our top of range Supa Shield 316 marine grade mesh screens and doors.

How strong is your 316 marine grade Supa Shield mesh?

When combined with our unique method of holding the 316 marine grade Supa Shield mesh within the frame without puncturing the mesh, you not only get the strongest, most durable and stylish product on the market. You also get the additional benefit of a marine grade finish ensuring maximum resistance to corrosion over the life of the screen.

What guarantees do you offer on security screens?

Supa Shield has 10 years guarantee
Screens & doors have 12 months guarantee

Glass Replacement FAQs

What types of glass can you replace?

We can replace any broken glass in your windows or doors as well as but not limited to shop fronts, shower screens, wardrobe doors, mirrored walls, table tops and pool fencing. Unfortunately at this time we are unable to replace car windows or windscreens.

When is it necessary for safety glass to be installed?

Safety glass, which meets Australian Standards AS1288 2006 and AS 1288-94 is required to be installed in locations where accidents are known to occur at greater frequency. Outdoor and indoor glass, doors with glass side panels, bathroom shower screens and low-level glass must be fitted with safety glass due to risk of human impact. In these and other areas, safety glass is installed because it breaks safely on impact.

How quickly can you get to me?

Our teams of skilled and licensed glaziers are available to respond to your glazing needs 24hrs a day, 7 days a week. We can almost always get to any job in the greater metropolitan areas on the same day as you call.

Window Tinting FAQs

What type of tint films do you provide?

Our range of films have been chosen from the most popular and practical choices available. If you are looking for a film to reduce heat and glare without compromising the visibility and light concentration, then the Clearview 75 is your obvious choice.

If you want a medium tint to block out harmful UV rays and provide privacy without the ‘dark’ feel, then the Ambiance 40 is the film for you.

Or if you want an opaque film to provide privacy without darkness, the White Frost film may be just what you are looking for.

What is the installation process?

The window tinting film is pre-cut in our workshop to your window size prior to arrival for installation. The glass is thoroughly cleaned to remove dust and grease. A small amount of soapy water is then sprayed on the glass and on the film to activate the adhesive. The window tinting film is then placed in position and the moisture squeegeed out. The film is then trimmed to the edge of the glass leaving 1–2mm gap to allow for expansion of the glass without damage to the film.

How does SmartFilm reduce heat without making a room ‘feel’ dark?

SmartFilm Clear solar window films are the most technically advanced solar control films available today.
They provide the same benefits as other solar control films, but are virtually undetectable. There is no impact on the appearance of the glazing and light transmission levels are hardly changed.
• Clear (untinted) appearance won’t spoil a beautiful view, by day or night
• Reduce solar heat gain (Customers claim room temperature has fallen by 12C)
• 99% ultraviolet (UV) screening protect furnishings, paintings and timber against sun damage and fading
• Slows heat loss in winter
• Meets body corporate requirements (won’t change appearance of building)
• Lifetime residential warranty, 10 year commercial warranty

How long does it take to dry?

This largely depends on the amount of direct sunlight that strikes the window and the time of year. During summer on a west-facing window all moisture will evaporate away in about a week. During winter on a south or east-facing window the moisture may take a month or even longer to completely disappear.

What guarantees do you provide on window tinting?

Our range of films are warranted against bubbling due to adhesive failure, peeling, cracking, crazing and delaminating for a period of 10 years for commercial installations and lifetime for residential installations. Any defective film will be replaced free of charge.